At Codyuba Agency, we strive to deliver high-quality advertising solutions and services tailored to your needs. However, if you are not satisfied with our service, we offer a 14-day refund policy under the conditions outlined below.

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Eligibility for Refunds

You may be eligible for a full or partial refund if:

• You request the refund within 14 days of the initial purchase or activation of the service.

• The service or product has not been fully delivered, consumed, or used (e.g., unused ad account balance or uninitiated campaign setup).

• There has been a technical issue or service failure on our side that prevented you from receiving the promised value.

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Non-Refundable Situations

Refunds will not be granted in the following cases:

• The service has been fully delivered or utilized.

• You changed your mind after account setup, launch, or delivery of access.

• Violations of our terms of service or ad platform policies (Google, Meta, TikTok, Bing, etc.).

• Delay or issue caused by incomplete information or lack of cooperation from the client.

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How to Request a Refund

To initiate a refund request, please contact our support team at:

📧 billing[at]codyuba.agency
Include your:

• Full name

• Order or account reference

• Reason for the refund request

All refund requests are reviewed within 5 business days, and if approved, the refund will be processed within 7–10 business days to the original payment method.

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If you have any questions about this policy or need help, feel free to reach out to us at info@odyuba.agency.